Refund policy
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- It must be in the original packaging
- Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
- Opened or used beauty products
- Lipsticks, face masks, or skincare items that have been opened
- Items marked as final sale
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
- Your refund will be processed within 5–7 business days
- The amount will be credited to your original payment method
Please note that shipping fees (if applicable) are non-refundable.
Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos.
Order Cancellation
Orders can be canceled within a short time after placing them. Once the order is processed or shipped, cancellation may no longer be possible.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service to ensure safe delivery
Contact Us
If you have any questions about returns or refunds, please contact our support team through the Contact Us page.