FAQ
1. What products do you offer?
We offer a curated selection of beauty essentials including face masks, facial care products, lipsticks, eyeshadows, and makeup brushes. All products are selected to support your everyday beauty routine.
2. How long does shipping take?
Orders are typically processed within 2–3 business days. Delivery usually takes 7–12 business days, depending on your location.
3. Do you offer free shipping?
Yes, we offer free shipping on qualifying orders. You can find the minimum order value on our announcement bar or at checkout.
4. Are your products safe for all skin types?
Our products are selected to be suitable for most skin types. However, we recommend checking the ingredient list and doing a patch test before full use, especially if you have sensitive skin.
5. Can I return or exchange a product?
Yes, we accept returns or exchanges within a specified period after delivery, provided the product is unused and in its original packaging. Please check our Return Policy page for full details.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery status at any time.
7. What payment methods do you accept?
We accept major payment methods including credit/debit cards and other secure payment gateways available at checkout.
8. Can I cancel my order after placing it?
Orders can be canceled within a short time after placing them. If your order has already been processed or shipped, cancellation may not be possible.
9. Do you restock sold-out items?
Yes, popular items are restocked regularly. You can contact us or subscribe to notifications to know when products are back in stock.
10. How can I contact customer support?
You can reach us through our Contact Us page or email us directly. Our support team is ready to assist you with any questions or concerns.